Refund & Cancellation Policy

1. Overview of Digital Professional Services

Bransarv Digital Private Limited delivers customized digital services, including brand strategy, web engineering, AI automation workflows, and technical consulting. Because all deliverables are tailored specifically to each client’s business requirements, our cancellation and refund procedures reflect actual engineering time, assets produced, and pre-agreed milestone commitments.

2. Cancellation Policy

• Cancellation Prior to Project Commencement: If a client requests cancellation in writing before any discovery, design, or engineering work has begun, the initial deposit is 100% refundable, less any direct non-recoverable payment processing or banking transaction charges (typically 2-3%).
• Cancellation During Active Project Sprints: If cancellation is requested while a project is actively underway:
  • Any milestone that has been completed and approved by the client is non-refundable.
  • For work in progress within the current active sprint, fees are prorated based on verifiable hours and deliverables completed up to the cancellation notice date.
  • Any unearned advance funds for subsequent uncommenced milestones are refunded in full.
• Notice of Cancellation: All cancellation requests must be formally submitted via email to info@bransarvdigital.com from the authorized client representative.

3. Refund Eligibility & Circumstances

Refunds are promptly granted under the following circumstances:

• Duplicate or Erroneous Transactions: In the event of a technical error, double billing, or overpayment during online checkout, the excess charge will be refunded immediately upon verification.
• Mutual Agreement to Terminate: Where both parties mutually agree that a project cannot proceed due to external constraints or fundamental scope pivots.
• Non-Performance: In the unlikely event that Bransarv Digital fails to commence or deliver the agreed scope within the contractually committed cure period, unearned funds are refunded.

4. Refund Processing Timelines & Mechanism

5. Dispute Resolution & Customer Support

We pride ourselves on transparent, long-term partnerships. If you have any concerns regarding project progress, deliverable quality, or billing discrepancies, please contact our leadership team directly before initiating formal disputes. We will work in good faith to resolve all concerns amicably.