Service Delivery Policy

1. Nature of Deliverables

Our deliverables consist solely of digital intangible assets, including but not limited to:

• Production-ready source code repositories (Git/GitHub).
• Deployed web applications, cloud infrastructure, and databases.
• Vector brand identity assets, typography kits, and Figma design files.
• Configured AI chatbots, WhatsApp workflows, and CRM automation pipelines.
• Digital technical audits, architecture blueprints, and performance reports.

2. Electronic Delivery Channels & Verification

Digital delivery is executed through standardized, auditable electronic protocols:

• Staging Previews: Live, interactive preview environments hosted on secure cloud domains for client review, acceptance, and testing.
• Code Repository Access: Transfer of administrative ownership of private GitHub or GitLab repositories upon completion of milestone payments.
• Production Deployment: Configuration of production DNS records, cloud hosting (Vercel, AWS), and SSL certificates on the client’s designated domain name.
• Asset Packages: Secure, encrypted cloud download links (Google Drive / OneDrive) containing complete master vector archives and documentation.

3. Project Timelines & Milestone Delivery

Each client engagement has an agreed schedule stated in the written quotation. Typical standard deliverable turnarounds include:

4. Client Review & Acceptance Window

Upon notification of milestone completion and delivery of digital deliverables, the client has a standard review period of seven (7) to fourteen (14) calendar days to inspect deliverables, submit feedback, or request revisions included in the statement of work. If no written objections are received within this window, the deliverable is deemed accepted.

5. Post-Delivery Technical Support & Handover

Upon final delivery and handover, Bransarv Digital provides full administrator credentials, system documentation, and a 30-day technical bug warranty to ensure smooth operation. Ongoing maintenance packages are available for clients desiring continuous updates.